Baggage Control Room System Operator

Newark, NJ
Full Time
Operations
Experienced

 Munich Airport NJ LLC is an US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the maintenance and concession management of Terminal A at Newark Liberty International Airport (EWR)! We are looking for a Baggage Control Room Scheduling Operator to join our team as soon as possible.
 
Baggage Control Room Scheduling Operator
 
You will be a part of a dynamic team, helping to enhance travelers’ journeys by providing best-in-class airport services and elevating travel experiences beyond expectations.

Role Description and Job Function

This shift-based position is the operator of the baggage handling system plant including all conveyors, in-line x-ray units and BHS components. The operator constantly occupies the Baggage Handling System Control Room and monitors the electro-mechanical facilities of the baggage handling system including the integrated hold baggage screening via SCADA and CCTV. A technical operator, coordinating fault rectifications as well as bag jam resolutions from the control room. The operator proactively takes action in case of disturbance and communicates to staff and stakeholders. These tasks are aided by several so-called high level control systems such as the SCADA, Bag Performance Monitoring Tools, CCTV, and SAC. The SCADA Operator commandeers the group of bag jammers and ensures they respond to any occurrence that disrupts the bag flow in the system and ensures that the teams are safe in the system while performing their tasks by isolating the relevant system parts. The position is cross trained with the BHS Control Room Scheduling Operator.

Your Future Responsibilities

  • Manning the BHS Control Room on shift basis
  • Monitors the BHS plant via the SCADA system and the CCTV
  • Reacts to any fault that occurs in the BHS and is indicated on the SCADA
  •  Acts on irregular observations on the CCTV such as bag jams or unauthorized intrusions
  • Reports technical errors to the relevant maintenance team
  • Ensures undisrupted baggage flows
  • Starts and stops conveyor lines and BHS sub-systems
  • Coordinates maintenance activities with the field teams
  • Communicates occurrences of operational impact to Duty Manager and stakeholders
  • Constantly monitors the alarm banner on the SCADA workstations
  • Monitors the event log of the BHS
  • Resets alarms after successful alarm resolution
  • Constant coordination with the Scheduling Operator
  • Retrieves statistics such as bag counts and screening data from the systems and reports them to the BHS Analyst
  • Maintains a log of events in the BHS control room logbook (manually and electronically)
  • Ensures compliance with agreed standard operating procedures (SOPs)
  • Ensures compliance with service level agreements (SLA) and key performance indicators (KPI) of contractors working in the BHS
  • Interferes where safety and security violations are observed
  • Supervises the trunk radio charging stations
  • Coordinates evacuation in case of emergencies
  • Operates the BHS Scheduling workstations in the same control room if and when required
  • Shall never leave the position unattended Comfort pauses such as meal or toilet breaks will be covered by the Scheduling Operator
  • Prepares a 24-hour shift report

Your Education & Training

  • Bachelor’s Degree in an aviation-related or any of the BHS disciplines preferred
  • Experience in operating automated systems
  • Experience in leading baggage operations

Your Skills & Experience

  •  Able to make decisions by taking into consideration Munich Airport NJ’s standard operating procedures, safety regulations, and service agreements.
  •  Provides operational solutions to technical or operational problems.
  •  Able to understand complex sequences of operation and launch the process to be executed when necessary.
  •  Must be able to understand complex technical equipment including IT and software processes.
  •  Excellent knowledge in standard PC application software
  •  Accepts responsibility
  •  Good communicator that communicates clearly with all levels of staff
  •  Service minded
  •  Safety minded
  •  Self-starter with initiative
  •  Ability to work unsupervised

Good reasons why you should become part of the airport family

  • Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate. 
  • Be a key part of building Munich Airports reputation in the US
  • Fast-paced international working environment
  • Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, Life Insurance, PTO.

The base salary range for this role is $30 to $35 per hour. Base salary is part of our total rewards package which also includes the opportunity for annual salary increases and bonuses.  Employees are eligible for them and eligible dependents to enroll in medical, dental, vision and Employee Assistance Plan (EAP) benefits as of DAY 1.  Employees are also eligible for our 401(k) plan, which includes a company match, after six months of service.  The employer also provides life and disability insurances and leaves provided in line with NJ and federal law. Our robust time-off policy includes paid time off and 12 paid holidays. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law.
  

Munich Airport US Holding and its subdivision Munich Airport NJ LLC are equal opportunity employers.

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